As for whether it is universally human, I would like to think that everyone feels it a bit, but I have seen people get very angry when their stories aren't spelled out to them in the simplest and most direct of terms, or when their game isn't "properly" tutorialised and they didn't bother to try and figure any of it out for themselves, sooo..... at best it matters to different people different amounts.
Something I find strange about games is all of the dialogue tends to come from an omniscient and absolutely sincere place. I'm unclear on how you can have a mystery or thriller when no one can tell a lie, and all information presented is the absolute literal truth. My theory is either I'm imagining this, or misleading players is considered to be inviting their ire, because they may play the game, perhaps for extended periods of time based on misleading information, and they will come to see that as a willful wasting of THEIR time.
Probably the most legendary example is Castlevania II (Simon's Quest) where all of the villagers would lie in a classic "Transylvania" setting way. This in a very direct way would lead players off on wrong hunches. My favorite game is King's Field II. In the original trilogy there is a magical item called the Truth Glass which is used to get what is presumably true information. The rest of the game seems to have fun wrapping its world in vagaries, plays on language, historical misunderstanding handed down through generations, outright lies, and nothing ever being what it appears to be. It did a much better job than Dark Souls, which gets a lot of praise for the way it doles out its "lore", but King's Field did it in a way that is more art than nerd kibble, and has a much more natural and attractive fairytale like world (discounting the PS2 one and later spinoffs)
EDITED: Dark Souls is very popular nowadays for being a game-y series. But I neglected to say that originally the company that makes it advertised it as a successor to the King's Field series. But it really is not similar in any way at all. It is something like the Shadow Tower series that spun-off King's Field play-wise, only with a change of perspective/pacing.
P.S. I think art can do this without reducing itself to a puzzle box, or a game of guess what the crazy director is thinking! It should be employed for atmosphere sake and atmosphere sake alone. I suppose "connecting the dots" is discovering a connection.
EDITED: I haven't played Silent Hill 2. But it seems to have a lot of fans here, and I bet it's a rare game that doesn't present things the way they really are (I played the first game, and didn't get sucked into it. The second is Pyramid Head and friends and it never struck me as especially original or enticing, not being inclined to enjoying settings like Silent Hill myself.)